Practice Policies

If you require medical assistance outside of our opening hours, you can contact one of the below services:

• Rosny Doctors & After Hours at 27 Bligh Street, Rosny Park on (03) 6244 1058. This after-hours service is available Wednesday to Friday between 6:00pm and 9:00pm, and weekends and public holidays between 1:00pm and 9:00pm.
• Hello Home Doctor Service in Hobart on 134 100. This service can take bookings from 6:00pm on weekdays, 12:00 midday on Saturdays, and all day on Sundays and public holidays.
• Healthdirect on 1800 022 222 is a free national medical helpline where you can discuss your symptoms with a Registered Nurse who can provide advice.

In a medical emergency, please call 000 and ask for an ambulance.

When your doctor receives results that need to be discussed, an SMS message will be sent to you, or a staff member will contact you asking you to make an appointment.

If you do not respond, it is our duty of care to attempt to contact you at least three times, with the last contact being a letter sent to you via registered mail.

If you have recently had pathology or diagnostic testing and have not heard from our practice, it means your doctor is happy with your results and does not need to speak with you.

We take feedback, complaints, and concerns very seriously.

Please speak with us if you have any concerns, and where appropriate, we can arrange a meeting for you with your doctor or a member of our Practice Management team.

Alternatively, you can express any concerns you may have, including those related to privacy, using our enquiries form.

We will strive to resolve your concerns in accordance with our resolution procedure. If you wish to take your complaint further, you may contact the Tasmanian Health Complaints Commissioner at www.healthcomplaints.tas.gov.au

All consumers have the right to safe and high-quality health care. The Australian Charter of Healthcare Rights (the Charter) describes what consumers, or someone they care for, can expect when receiving health care. There are seven rights in the Charter. They apply to everyone and everywhere health care is provided in Australia.

For further information, please visit the Australian Commission on Safety and Quality in Health Care website.

Telephone calls from patients will not generally be put through to doctors. Our reception staff will be happy to take a message to pass on. The Doctor or nurse will be in touch the same day, or, if they are not available that day, the next time they are scheduled to be in clinic.

Practice policy is that we do not conduct consultations via email. The practice will not usually discuss results over email as we cannot guarantee confidentiality. Exceptional circumstances may apply; however, this is at the doctor's discretion and must be communicated and agreed upon at the time of a face-to-face consultation.

Email is generally used only for correspondence of a non-sensitive nature. While we make reasonable efforts to secure email communication, users should be aware that transmitting information across the Internet carries inherent risks and may not be secure. While we review emails daily, please allow up to 2 working days for a response. For any urgent queries, we recommend calling our clinic for immediate attention.

We use recalls and reminders to help you stay up to date with recommended healthcare, follow-up appointments, health checks, vaccinations and screening.

We will make every effort to contact you when follow-up is required. However, it is your responsibility to attend recommended appointments and follow up on your healthcare.

Please ensure we have your current contact details so we can contact you when needed.

We recognise that your privacy is very important to you and we are committed to protecting your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and in accordance with other applicable privacy laws. Our clinic is part of the Better Medical group of practices and we follow the Better Medical Privacy Policy which you can access by clicking here: https://bettermedical.com.au/p...